About Us

About Us

At Excel 9-1-1, Inc., we understand the unique nature of emergency communications because we have all been there, serving as call takers, dispatchers, supervisors, trainers, and directors. We complement our industry insight with extensive backgrounds in not only training course and presentation delivery but also in curriculum research and design.

Our Values

We are committed to excellence in training.

We believe that the best technology in the world cannot replace the critical decisions and actions made every second by 9-1-1 call takers, telecommunicators, and dispatchers; and

We believe that effective training is the key to emergency telecommunicators being prepared to save lives.

We have experience developing training programs for various states, regions and communities which have been recognized by training regulatory agencies in Georgia, Texas and Missouri. In addition, we have delivered specific training courses in Alaska, Arizona, Delaware, Ohio, Iowa, and Washington. Collectively, we have delivered numerous presentations at national and state chapters of APCO and NENA.
Our staff have been or are currently involved in the following industry initiatives:

APCO International Call Center Standards Committee
Core Competencies for Public Safety Communications Manager/Director
Minimum Training Standards for Telecommunicators (Project 33)
Minimum Training Standards for Public Safety Communications First-Line Supervisor
APCO ADA Training Standards for Telecommunicators

National Emergency Number Association
52-001 - TTY Training Standard
52-002 - Managers Guide to the ADA
52-003 - TTY Call Taker Proficiency & Quality Assurance
52-501 - TTY Phone Pal Program
56-004 - TTY/TDD Communications SOP