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The professional services provided by Excel 9-1-1 cover various aspects of public safety communications. Our personnel are experts in their specific areas of interest and most are still actively involved in public safety communications. Others are retired from active employment with a public safety agency and now dedicate themselves to full time consulting. Our professional services include:

  • Procedure Review
  • Staffing Analysis

Procedure Review

Procedures are the backbone of any 911 communications center. How long has it been since a comprehensive review of your procedures has been completed? Often there is not enough time and/or personnel to complete this process. Excel 9-1-1 can provide assistance in reviewing your entire procedure manual. Don’t have any written procedures? Excel 9-1-1 can help in developing agency specific procedures.

Staffing Analysis

Staffing is an issue that faces every Communications Center across the country.  Excel 9-1-1 is able to provide your agency with a true staffing analysis that takes in to consideration workload, training time, vacations and sick leave. Often staffing issues may be scheduling issues.  Let Excel 9-1-1 take a fresh look at your staffing issues to help find a true solution. 

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