 Professional
Services
The professional services provided by Excel 9-1-1 cover all
aspects of public safety communications. Our personnel are
experts in their specific areas of interest and most are
still actively involved in public safety communications.
Others are retired from active employment with a public
safety agency and now dedicate themselves to full time
consulting. Our professional services include:
- 9-1-1 System Assessment
- Wireless Implementation
- GIS Implementation
- Procedure Review
- Staffing Analysis
9-1-1 System Assessment
How long has your 9-1-1 system been in place?
The many changes in what is expected of centers such as wireless
and VoIP may mean it is time for a complete review of how
your system is operating to ensure that it is providing the
best possible service to the citizens served by your system. This assessment is scalable from the redundancy of
your selective routers and database management or more
detailed to include operational issues such as 9-1-1 transfer handling and
operational equipment review.
Wireless Implementation
Are you ready to begin
wireless implementation in your area? It is a daunting task with many components.
Excel 9-1-1 uses real life experience from a large
metropolitan area implementation. Your
agency can have the benefit of lessons learned including:
ALI data formats, wireless tower management, implementation
testing, and operational procedures for call-takers.
GIS Implementation
GIS is a key component
for wireless 911 and critical for the 911 call-takers and
dispatchers in your area. GIS data for 911 is different than GIS data for other
local government needs. Let Excel 9-1-1 help in the process of compiling data, ensuring it meets the needs of
911 and if needed provide a comparison of the GIS data to
your 911 database.
Procedure Review
Procedures are the
backbone of any 911 communications center. How long has it been since a comprehensive review of
your procedures has been completed? Often there is not enough time and/or personnel to
complete this process. Excel 9-1-1 can provide assistance in reviewing your entire procedure manual.
Don’t have any written procedures? Excel 9-1-1 can help in developing
agency specific procedures.
Staffing Analysis
Staffing is an issue that faces every Communications
Center across the country. Excel 9-1-1 is able to
provide your agency with a true staffing analysis that takes
in to consideration workload, training time, vacations and
sick leave. Often staffing issues may be scheduling
issues. Let Excel 9-1-1 take a fresh look at your
staffing issues to help find a true solution.
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