Resources

As a added benefit, Excel 9-1-1 strives to provide the public safety communications industry with a centralized location for a variety of resources and resource documents on all things related to providing emergency communications. Please visit our Resource page and let us know if you are looking for something we don't currently have listed. Currently, all resources are categorized as follows:

• 9-1-1 ADA Standards
• ADA Documents
• ADA Websites
• ADA Technology Updates
• Communications Organizations
• Other Public Safety Links

9-1-1 ADA Standards

• APCO: ADA Training Standard for Communications Officers

• APCO: ADA Training Standard for Communications Supervisors

• NENA: E911 TTY Training Operational Standard

• NENA: TTY Call Taker Proficiency and Quality Assurance Operational Standard/Model Recommendation 

• NENA: TTY/TDD Communications Standard Operating Procedure Model Recommendation

• NENA: TTY Phone Pal Program (PPP) Operational Information Document

• NENA: E9-1-1 Operational Standard - Managers Guide to the ADA Title II: Direct Access

   

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ADA Documents

• Americans with Disabilities Act 

• Department of Justice: Access to 911 and Telephone Emergency Services

• An ADA Guide for Local Governments - Making Community Emergency Preparedness and Response Programs Accessible to People with Disabilities

• ADA Checklist for Emergency Shelters

• ADA Toolkit for State and Local Government

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ADA Websites

• ADA Home Page (Department of Justice)

• Ready.gov

• DisabilityInfo.gov

• National Association of the Deaf

• Telecommunications for the Deaf and Hard of Hearing

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ADA Technology Updates

• APCO VRS and IP Calls

• Hamilton Relay

• Purple.com

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Communications Organizations

• Association of Public-Safety Communications Officials, International

• National Emergency Number Association

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Other Public Safety Links

• 9-1-1 Magazine
  Managing Emergency Communication

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