|
ADA/TTY Train the Trainer Program
Version 2.0
The ADA/TTY Train the Trainer Program, Version 2.0, is a newly revised, comprehensive curriculum related to providing effective public safety and emergency communications services to people with disabilities. The program consists of the following courses:
- Effective TTY Call Processing
This course is designed to prepare 9-1-1 and other emergency telephone answering personnel to effectively and properly provide emergency services to people who use a TTY or one of many relay service technologies to communicate during an emergency.
- Crimes Against People with Disabilities
This course is designed to promote awareness of considerations 9-1-1 personnel should take when responding to calls concerning crimes committed against a person with a disability.
- Emergency Management for People with Disabilities
This course is designed to introduce 9-1-1 and other public safety personnel to various issues related to Emergency Management in providing services to people with disabilities during and after a major emergency or disaster.
- American Sign Language (ASL) & Interpreters
This course is designed to introduce 9-1-1 operators and other telephone emergency services public safety personnel to American Sign Language (ASL) and the proper use of Interpreters to improve services to people who are deaf, hard of hearing or speech disabled.
- Deaf Culture
This course is designed to introduce 9-1-1 operators and other telephone emergency services public safety personnel to various aspects of Deaf Culture to improve services to people who are deaf, hard of hearing or speech disabled.
- Americans with Disabilities Act (ADA) Laws & Regulations
This course is designed to supplement the Effective TTY Call Processing program and can be used as an in-service or refresher training course. It covers the legal requirements of the ADA and other federal laws and regulatory requirements related to providing services to people with disabilities. This program will be beneficial to new and veteran communications personnel, including supervisors and managers.
- Relay Services & Emerging Technology
This course is designed to introduce 9-1-1 and other public safety personnel to the services commonly provided by Telecommunications Relay Services to people with disabilities and the people, agencies and organizations with whom they interact.
The ADA/TTY Train the Trainer Program is a two-day training course designed for experienced trainers/instructors and will cover the essentials of teaching TTY and ADA-related subjects to those who work within the 9-1-1 emergency communications environment. During the course, attendees will also be provided a comprehensive review of the course materials and must deliver a short classroom presentation on an assigned topic.
Each attendee will also receive The ADA/TTY Train the Trainer Toolkit, which consists of leader guides (instructor lesson plans), participant guides and slide presentations for each course previously described. These materials are supported by written examinations, performance activities, training games and reference material. Attendees will be given copyright waiver permission for unlimited use of the training materials for the purpose of training emergency communications personnel within their specific agency/jurisdiction.
The cost of this workshop is $399 per person. If you have any questions, please contact me at cheryl@excel9-1-1.com.
back to Training Courses page
|
